BGA Client Charter
Our commitment to you.
Without clients we don’t have a business. So here is our 7-point promise to you.
1. We will at all times be honest, open, professional, polite, respectful and diligent in our dealings with you.
2. We will always endeavour to make life as simple as possible for you.
3. We will always stick to agreed timetables within our control and keep you informed as we work on your affairs.
4. We will always return your calls and deal promptly with all communications from you.
5. You will never receive an invoice from us that you haven’t been aware of and agreed in advance.
6. If, at any time, the quality of our work falls short of what you were entitled to expect for the agreed fee, then you decide how much you should pay. We will not quibble.
7 We will always put our mistakes right.
How can we help?
Any way we can – tell us what you want!